Sales Administrator In Poole

This is a fantastic opportunity for someone who enjoys working in a busy environment, managing customer orders, liaising with internal teams, and providing first-class customer service.  Ideally, you will have experience of working within a manufacturing / Product distribution environment and enjoy coordinating customer orders from receipt through to dispatch.

THE SALES ADMINISTRATOR POSITION:

You will provide key sales administration and customer service support, ensuring customer orders are processed accurately, tracked effectively and delivered on time.

Your responsibilities will include:

• Processing and managing customer orders from receipt through to dispatch.
• Liaising with internal teams to agree manufacturing / dispatch dates and communicating effectively with all parties involved
• Interact with 3PL’s to ensure dispatch of products on time
• Monitoring orders and proactively managing on-time delivery and dispatch.
• Communicating directly with customers regarding order progress, delivery dates and delays.
• Acting as the first point of contact for customer queries and issues.
• Generating invoices and maintaining accurate sales records.
• Compose and send emails out, working alongside other team members to keep the inbox up to date and to prevent any queries being delayed of missed.
• Maintaining customer information, product price lists and internal systems.
• Managing sales administration documentation, including scanning, filing and updating records.
• Preparing paperwork for export of goods, ensuring you have an understanding of changing requirements for goods out of the UK
• Working with transport companies and planning to ensure sufficient time is given to arrange transport.
• Working with the warehouse to get an understanding of shipment sizes and planning transport accordingly.

THE IDEAL CANDIDATE:

We are looking for an organised, reliable and customer-focused individual with previous experience in Sales Administration, Sales Support, Internal Sales Coordination, Customer Service or Order Processing.

Ideally, you will have worked within an manufacturing or product distribution environment and understand the importance of accurate administration, process management and meeting customer deadlines.

• Previous Sales Administrator / Sales Support / Customer Service experience.
• A good understanding of order receipt and order processing from start to finish would be ideal, including a full understanding of procedures to ensure all orders are managed accurately and within agreed timeframe.
• Excellent communication and customer service skills.
• Strong organisation and attention to detail.
• Experience managing customer orders and purchase orders.
• Good process management skills.
• Ability to coordinate with internal teams and external stakeholders
• Confident dealing directly with customers (In person, Via email and over the phone)
• Proficient IT and administration skills and experience of working on ERP / CRM systems.  (You will be working with multiple internal systems, ordering portals etc)
• A proactive approach with the ability to manage multiple priorities.

WHAT IS IN IT FOR YOU?

• Competitive salary up to £32,000, depending on experience.
• Full-time, permanent position.
• Company Bonus incentive in place
• Free on-site parking.
• Additional company benefits (Including free lunch once a week, as well a snacks and a lovely break out area for you to enjoy your lunch)
• An opportunity to join a growth focused, financially stable organisation who value employee contribution, and offer genuine opportunity for internal progression

If you are an experienced Sales Administrator, Sales Coordinator, Sales Support Administrator or Customer Service Administrator looking for your next opportunity in Poole, apply today!