Sales Administrator In Poole

Sales Administrator

We are recruiting for a professional, customer focused Sales Administrator to join a busy, customer-focused team within a fast paced office environment.

This role is central to ensuring a smooth end-to-end sales order process. You’ll work closely with customers, internal teams, and supply chain stakeholders to manage orders, co-ordinate the movement of stock, resolve issues, and deliver a consistently high level of service.

You will act as a key point of contact for assigned customer accounts, managing orders from receipt through to delivery and ensuring all activity is completed accurately and on time – excellent communication skills, and an organised approach to managing your workload, is essential.

Key responsibilities include:

• Manage inbound and outbound customer communication via phone and email
• Process and manage incoming sales orders, ensuring deadlines and service levels are met
• Proactively coordinating stock allocation, order fulfilment, and delivery schedules
• Handle delivery queries and resolving issues in collaboration with internal teams
• Liaise with internal stakeholders including purchasing, logistics, warehouse, and customer service teams
• Maintain accurate records within CRM and ERP systems
• Support reporting requirements, including order status updates and performance KPIs

The Ideal Sales Administrator will have / demonstrate:

• Experience in a sales support, customer service, sales order processing, or supply chain support role
• Strong customer focus with clear, professional communication skills
• Highly organised with excellent attention to detail
• Confidence to manage multiple priorities in a fast-paced environment
• Comfortable working with CRM/ERP systems and spreadsheets (Excel experience essential)
• A proactive team player who works well across departments

Personal Attributes

• Customer-focused, and solutions driven mentality.
• Calm and resilient when handling issues or changing priorities
• Proactive, organised, and dependable
• Strong internal collaborator with a positive, professional approach

This is an excellent opportunity for someone who enjoys being at the heart of operations, supporting customers, while working closely with internal teams to ensure everything runs smoothly.