IT Support Engineer - Filled In Poole

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Job Details

Job Description

JOB SUMMARY:

Our client is looking for an experienced IT support engineer to join their team. You will ideally have experience in both 1st and 2nd line support, for a number of internal users, as well as the confidence to manage a number of IT related projects, to support our client as they expand their use of technology in order to drive their business forward.

I you are passionate about technology and enjoy helping users get the best out of technology, this could be a fantastic opportunity for you. You will need to be proficient with Office applications and an advanced user of Excel, ideally have worked with either CRM / MRP / ERP systems, or bespoke in house packages and have a knowledge of SQL as well. In addition, our client requires someone with a passion for learning and the ambition to develop this role in the future.

RESPONSIBILITIES:

• Supporting internal users with their IT hardware / software issues, up to 2nd line.
• Working closely with the senior management team on IT related projects, that may include rolling out of a new ERP solution and other IT and Marketing related projects
• Support for and ad hoc management of cloud-based business solutions (e.g. Google/Twitter)
• Website management and support experience (WordPress/HTML)
• Cyber security and data protection
• Being the first point of contact in the IT team to handle all IT support related queries. You will also work closely with a wider team of developers to ensure the smooth delivery and rollout of new IT processes and systems.
• General IT support related duties within a growing organisation
• Multi website management
• Report

KEY SKILLS / EXPERIENCE:

• SRSS/Crystal Report writing and development (ideal, but not essential)
• Previous IT Support to 2nd line – demonstrable experience of working in an environment supporting 60 + users
• Excellent communication skills and the ability to multitask and take on additional projects that may have a link to IT and Marketing
• Degree level or Higher qualification preferred in an IT subject – preferred
• Technical experience across various systems and technologies
• Excellent planning and organisational skills
• Minimum basic understanding of HTML coding and C++
• SQL Databases and Advanced Excel

For more information about this role, or to apply, please contact Joy Bruce or Genevieve Hutton at Collaborate Recruitment in Bournemouth.