IT Analyst In Poole, Dorset.

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Job Details

Job Description

We are looking for an experienced IT Systems Analyst to join this growth focused organisation, with head offices in Poole.  With a primary focus on providing overall IT support to a number of internal stakeholders, maintaining, writing and managing internal business systems and reporting, the ideal candidate will a good team player, who enjoys working with others, is self-motivated and confident in their ability to learn on the job, in a very agile, fast paced environment.

  • Reporting to the IT Manager, and working alongside a small but agile IT team, the ideal candidate will be managing and configuring software applications, as well as supporting the wider business with queries, mostly on the software side.
  • Installing or updating, supporting, configuring, and maintaining internal systems and reports
  • Logging, monitoring, and updating tickets on the IMS (internal management system)
  • Managing and configuring software and hardware
  • Setting up new user accounts and access permissions
  • Update and create Qlik / SQL / ODBC reports.
  • Maintain systems and monitor performance.
  • Create and maintain technical documents, manuals, and IT policies.
  • Work with the wider IT team on adhoc projects and other associated implementation projects.
  • Support internal users on a number of internal CRM / ERP and other software packages – troubleshoot, training, updates etc.
  • Work with end users to understand their requirements, gather information required to translate and update reporting systems, to work efficiently for all users at various levels


  • Previous experience of working in an IT team, within either a business systems / IT support or similar role.
  • Previous experience of SQL / MySQL /Qlik / QlikView or other similar – ideal, but not essential as training can be provided
  • Experience of working on in house CRM / ERP packages, would be ideal.
  • Strong Excel / VBA / ODBC ideal
  • A technical mindset, genuine interest in IT and the ability to work collaboratively within a small team – essential.

Our client is offering a very competitive salary package, with bonus potential.  They also offer a host of other generous benefits including free parking on site, a modern, friendly office environment and opportunity to get involved in exciting new projects, with potential for progression in the role as well.

For more information about this exciting new opportunity, please contact Joy Bruce at Collaborate Recruitment in Bournemouth.