Customer Service Advisor In Poole, Dorset.

ADMINISTRATOR JOB SUMMARY:
Our client is looking to enhance their team with an additional Administrator / Co-Ordinator to help manage aftersales activities.  This hybrid role would suit someone with previous customer service experience, and a willingness to learn new things.  This position offers variety of both customer service and administration tasks, as well as the opportunity to develop in time, within a growing organisation.  Our client has stunning, state of the art offices in Poole, with free parking on site, and a hybrid work arrangement on offer for all staff (after initial training).   In addition to training, the Administrator would have the opportunity to work towards annual bonus, on top of annual salary.
RESPONSIBILITIES OF THE ADMINISTRATOR / CO-ORDINATOR:

• Act as the primary contact for customer service queries – largely via email, but also over the phone
• Work closely with both customers, as well as internal teams (sales, marketing, warehouse) to ensure that queries are dealt with efficiently.
• Arrange for shipment of goods to customers – dealing with couriers, third party service providers, as well as the warehouse / distribution team, to ensure items are dispatched.
• You may from time to time, be required to assist with the packaging / labelling of products to ensure that they are sent out within agreed time frames
• Track and monitor returns / faulty items to be able to identify re-occurring quality issues.
• Processing and uploading products onto the retail website, and ensuring that stock is updated.
• Update internal systems and spreadsheets to ensure that records are kept up to date at all times.
• You will be working on excel spreadsheets / stock inventory spreadsheets daily – it is essential that these are kept updated and accurate.

ADMINISTRATOR KEY SKILLS / EXPERIENCE REQUIRED:

• Previous experience of working in a customer service role is essential, as you will be liaising with people at all levels, daily.
• Confidence with systems and spreadsheets is essential – whilst training will be provided, you will need to be a confident systems user, in order to quickly learn.
• Excellent communication skills, both written and spoken – you will liaise with customers and internal teams both over the phone, and via email.
• We are looking for a team player, who enjoys collaborating with colleagues, and is happy to contribute ideas to the team.

For more information about this exciting new opportunity, please contact Collaborate Recruitment.